In this interview I spoke with Line Tousignant from Valtech a digital design and implementation agency working with clients on multiple continents on what they see as the waves of change in how consumers interact and expect from retailers and how retailers are responding and adapting with the change. In December of last year Valtech surveyed 500+ online shoppers across the United States. In addition, Valtech interviewed leading retailer 1-800-Flowers.com, along with industry experts, to deliver this comprehensive report.
In December of last year Valtech surveyed 500+ online shoppers across the United States. In addition, Valtech interviewed leading retailer 1-800-Flowers.com, along with industry experts, to deliver this comprehensive report.
The full Valtech report highlights where retail’s biggest waves of change are occurring, as told by consumers and retailers alike. Here are some key findings from the new Valtech 2018 Retail Report of Online Shoppers:
• Approximately 1 in 5 online shoppers currently own an in-home digital assistant, with more than 1 in 10 planning on purchasing one.
• 28% would likely buy groceries or other products using a smart assistant
• 53% of online shoppers are open to the idea of shopping using AR, with 20% answering “yes” and 33% answering “maybe”
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