VIDEO: Airbnb on what it's learned from Amazon Prime and its community | RetailTechPodcast

VIDEO: Airbnb on what it's learned from Amazon Prime and its community

Perhaps no travel company has its eye on Amazon as much as Airbnb, which has poached not one but two of the e-commerce giant's executives this year and seems intent on learning from its Amazon Prime strategy. Stephenson was vice president and CFO of Amazon's Worldwide Consumer Organization, which is in part responsible for Amazon Prime sales. In March, Airbnb brought onboard Greg Greeley as president of its Homes business unit. Greeley was previously vice president of Amazon Prime and has been credited with helping create the membership program. Airbnb is looking to Greeley's experience with scaling Prime's membership in particular to help grow its Superhost and Superguest program. The "Secret sauce" of Amazon Prime, Greeley explained at The Phocuswright Conference, has to do with driving repeat customers, and he plans to grow Airbnb's host and guest community by building on the foundation of "Great product." The community drives all of Airbnb's innovations, Greeley said, be they around loyalty, hotels or experiences. Read more