Why Lord & Taylor's Fifth Avenue store closing is tragic, especially for this former employee | RetailTechPodcast

Why Lord & Taylor's Fifth Avenue store closing is tragic, especially for this former employee

This week's closure of Lord & Taylor's iconic flagship Fifth Avenue store in Manhattan marks the end of the retail giant's remarkable 193-year run in New York City.Forty-five smaller stores will remain open, primarily along the eastern seaboard. According to The New York Times' report the day after Lord & Taylor's Fifth Avenue store's grand opening 105 years ago, nearly 100,000 patrons flooded the 663,000 square foot building those first hours of operation. Each Christmas, my father would take us to see the store's opulent window displays, often featuring winter scenes from old New York, complete with movable figures and even falling snow. It's funny what you remember - I recall my father lauding their boxes, stiff and sturdy white cardboard with the store's red rose logo on the cover. The rhythmic nature of retail often provides a conduit to life's highs and lows and as a representative of the store, we'd celebrate and grieve the losses and gains of those who shopped in the store. I came in early one day, an hour before the store opened, only to find him slumped motionless in a chair. Yes, it's possible to engage online with a store's representative and in pop-up boxes on screens, but when's the last time one of them asked me about my wife and three sons? Read more