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Flipkart's $201 Million Cash Injection

As Walmart-owned Flipkart fights to fend off Amazon and keep afloat amidst tougher e-commerce regulations, the Indian-based business finalises a deal worth US$201 million. The company's Singapore-incorporated parent, Flipkart Pvt has reportedly outlay 1,431 crore or $201 million into its wholesale entity in India. Flipkart first sought fresh...


5 Ways to Help Retailers Raise Their Store IQ in 2019

How do you adopt an intelligent store strategy that incorporates modern consumer demands, associates, changing technology, and the store itself? Here are five practical ways merchants of any size can raise their store's IQ in 2019. A customer who sees an enticing new item on your website or Instagram...


Closing down sale: is this the end of Sears?

There can be few bleaker testaments to the beleaguered condition of US retail than the Sears department store in Flatbush, Brooklyn. Last week, Sears narrowly avoided a deadline for liquidation after a New York bankruptcy judge permitted Eddie Lampert, whose hedge fund ranks as Sears' biggest shareholder and creditor,...


CES 2019: The biggest innovations for retail

Here are the innovations due to have the largest impact on the retail industry and the way we shop this year. Smaller tech companies offering open source smart assistants not dominated by the big companies are also expected to play a large part this year, offering innovations like proximity...


Interview with Will Tjernlund Managing Partner at Goat Consulting discussing the latest on Amazon Seller Programs

Will Tjernlund is co-founder and a managing partner of Goat Consulting, an Amazon Marketplace consulting and account management company. In my second interview with Will we talk about the latest development on best practices for selling on Amazon's Seller Central and Vendor Central programs. Some of the questions answered...


Why Lord & Taylor's Fifth Avenue store closing is tragic, especially for this former employee

This week's closure of Lord & Taylor's iconic flagship Fifth Avenue store in Manhattan marks the end of the retail giant's remarkable 193-year run in New York City.Forty-five smaller stores will remain open, primarily along the eastern seaboard. According to The New York Times' report the day after Lord...


Five Reasons Why Chatbots are the Future of Customer Service

Chatbots are able to provide a seamless engagement experience across platforms to help marketers prepare micro-targeted offerings. Chatbots have moved away from the days of stilted, binary conversations to understanding not just a spoken or typed word, but analyze the context of its usage. From funny memes to pun-filled,...


Here's How Data And Analytics Can Benefit E-Commerce Business Owners

At present, most business owners use just 0.5% of all the big data at their possession. As machine learning technologies are getting significantly better at retrieving and transforming scattered data into actionable insights, e-commerce companies are finally starting to unclog their data pipe. "But every hunch should be backed...


Here's How Data And Analytics Can Benefit E-Commerce Business Owners

At present, most business owners use just 0.5% of all the big data at their possession. As machine learning technologies are getting significantly better at retrieving and transforming scattered data into actionable insights, e-commerce companies are finally starting to unclog their data pipe. "But every hunch should be backed...


Interview with Will Tjernlund Managing Partner at Goat Consulting discussing the latest on Amazon Seller Programs

Will Tjernlund is co-founder and a managing partner of Goat Consulting, an Amazon Marketplace consulting and account management company. In my second interview with Will we talk about the latest development on best practices for selling on Amazon's Seller Central and Vendor Central programs. Some of the questions answered...


Why consumers and retailers alike love gift cards

Impersonal as they may be, for the 12th year in a row, gift cards are the most popular item on holiday wish lists. According to the National Retail Federation, 60 percent of us asked for gift cards this holiday season. Consumers like gift cards because they're easy to give....


Free returns are the new consumer expectation that's gutting retailers

Free returns are becoming the norm for most retailers. "They're beginning to realize that free returns and free shipping is killing them." Shipping back returns costs retailers twice as much than the customer taking it back to the store themselves. According to AlixPartners, the returns process costs retailers $3...


How Instagram, coffee and curation are helping suburban street retailers fight back

Mr Underwood's store is one of a cluster of independent small retailers in the inner-city suburb, selling a range of items from clothing to homewares - or in Mr Underwood's case, records, books and cultural memorabilia. These are the type of retailers that, if pundits predicting the death of...


More than 30000 UK retailers in 'significant' financial distress

There will be little Christmas cheer for more than 30,000 retailers that are in "Significant" financial distress during the busiest shopping period of the year. The Sports Direct founder, Mike Ashley, even went as far as saying that November was "The worst on record" and "Unbelievably bad" for retailers....


Thai retailers ride JD.com to make inroads into China

BANGKOK - China's second-largest e-commerce platform JD.com has reached agreements with the Thai government to help the Southeast Asian country's retailers expand their Chinese sales channels. The Beijing-based e-tailer will provide know-how to small and midsize Thai companies that wish to market their goods in China. JD.com also will...


China issues rules to promote sustainable packaging in logistics amid Double 11 and Christmas ...

The Chinese government has issued standards to promote sustainable packaging materials in its billion-dollar logistics industry, as it looks to reduce waste in a country where millions of packages are delivered to consumers every day. In a meeting attended by senior post officials, State Post Bureau Director-General Ma Junsheng...


Naspers Invests Huge In India-Based Ed-Tech Compnay Byju's

Africa's tech giant Naspers and Canada's state pension fund have reportedly pumped in a total of $540 million as an investment in Indian Education technology platform Byju's. Naspers has released an official statement confirming the investment. According to the statement, the investment money will be used to fuel Byju's...


The Amazon Luxury Dilemma

Gucci owner Kering, luggage maker Tumi and Louis Vuitton parent LVMH are among those companies that have declared that their luxury products will not be found on Amazon. More luxury goods would no doubt help Amazon boost loyalty among customers of Amazon Prime, its premium service favored by higher-income...


Diageo lines up Amazon Alexa whisky tasting experience

Diageo is piloting a voice-activated whisky tasting using Amazon Alexa in the UK market. The company said today that the new Amazon Alexa Skill will roll out under its Talisker single malt Scotch whisky brand. The 'Talisker Tasting Experience' is designed to make "The heritage of Scotch more accessible...


A Trip Down Memory Lane

With the news of Google and Amazon's huge expansions into NYC, many people are asking "How did NYC tech get to this place?" Well, I am going to post a 25 minute video history lesson at the end of this blog post that explains that. I'd like to talk...